Shipping & Returns
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the senderwill be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
t-shirtbox.it offers DDP (Delivery Duties Paid) shipping to a few selected countries. This means taxes, custom fees and import fees for European Union Countries, New Europe, Switzerland, Japan, South Korea, Hong Kong SAR, Canada, China Mainland, Singapore, Australia, Bahrain, Taiwan Region, Thailand, Turkey, United Arab Emirates and the United States are included. Shipments to DDU (Delivery Duties Unpaid) countries may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by T-Shirt Box.
Orders placed on t-shirtbox.it can be delivered any day of the week. Shipping costs may vary depending on the service selected and the shipping address. Express and standard shipping are available in the countries and by the methods indicated below. All shipping options available for your order and destination will be shown at checkout.
EUROPEAN UNION COUNTRIES
Express Shipping available in the following countries (paid service): Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Standard Shipping available in the following countries (free service): Austria, Belgium, Bulgaria, Denmark, Estonia, France, Germany, Greece, Hungary, Latvia, Netherlands, Portugal, Romania, Slovenia, Spain, Sweden.
Only Express Shipping available (paid service)
REST OF EUROPE
Express Shipping available in the following countries (paid service): Albania, Canary Islands, Iceland, Ireland, Jersey, Norway, Switzerland, Russian Federation, Serbia, Turkey, Ukraine.
Standard Shipping available in the following countries (free service):
Ireland, Norway, Switzerland.
UNITED STATES OF AMERICA
Express Shipping available (paid service). Standard Shipping available (free service).
CANADA AND MEXICO
Only Express Shipping available (paid service).
MAINLAND CHINA AND APAC
Express Shipping available in the following countries (paid service): Australia, Azerbaijan, Brunei Darussalam,
Cambodia, China Mainland, Hong Kong SAR, India, Indonesia, Japan, Jordan, Korea, Macau SAR, Malaysia, New Zealand, Oman, Philippines, Singapore, South Korea, Taiwan Region,Thailand, Vietnam
Express Shipping available in the following countries (paid service): Bahrain, Kuwait, Qatar, Saudi Arabia, United Arab Emirates.
t-shirtbox.it delivers parcels all over the world via DHL Express. All orders are processed within 1 working day, from Monday to Friday.
However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. t-shirtbox.it will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of T-Shirt Box.
All shipments are accompanied with an official invoice with the exact declared value of each item in euros.
Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out.
Caution. ENTER A SAFE ADDRESS FOR DELIVERY!
DHL delivers during normal business hours (6-12), for this reason we advise you to choose a delivery address where the courier will surely find someone to make the delivery.
t-shirtbox.it processes orders in Italy, Lipari (Aeolian islands) from Monday to Friday.
t-shirtbox.it processes orders within 48 hours of the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day. t-shirtbox.it ships all over the world via DHL Express.
t-shirtbox.it cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to t-shirtbox.it's control.
Once shipped, arrival time of packages may vary from country to country.
Delivery for shipments addressed to.
Italy: approximately 3-5 working days.European Union: approximately 5-7 working days.Rest of the world: approximately 7-9 working days.
For any reason, customers can return the order, entirely or partially.
t-shirtbox.it refunds within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
t-shirtbox.it reserves the right to refuse returns that have not been properly packed or packed with different materials than the original ones.
TERMS AND CONDITIONS OF RETURN
The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.
The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached.
All products are checked at the warehouse for any faults.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.
We have made every effort to display the colors of our products that appear on t-shirtbox.it as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
The exchange of purchased Products is not allowed. Therefore, Products received after purchase may only be returned and result in a refund of the price paid for the purchase under the conditions set out in these Terms and Conditions.
In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
The refund procedure will take 3 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout.